Gambling is entertainment. At rajapg, we believe it should stay that way. This page outlines the tools, policies, and resources we have built to help every player on our platform stay in control — and to provide immediate support if gambling ever stops feeling fun.
If you feel that gambling is negatively affecting your life or the lives of those around you, please use the tools below or contact our support team right away.
rajapg provides a full suite of responsible gaming controls available directly from your account settings. These tools are designed to give you full authority over how, when, and how much you play.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits can be made until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period to prevent impulsive decisions.
Define a maximum session duration. When your time limit is reached, you will receive a clear on-screen notification and be given the option to continue or log out. We recommend regular breaks — no session should last more than two consecutive hours without a rest.
Cap the amount you can lose within a defined period. Once your loss limit is reached, betting access is suspended for the remainder of the period. This tool is especially useful for players who want to budget their entertainment spending precisely.
Take a short break from the Platform without fully closing your account. Time-out periods are available in durations of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be cancelled once activated.
For a more extended break, self-exclusion removes your access to rajapg for 6 months, 1 year, 3 years, or permanently. Once activated, self-exclusion cannot be reversed during the selected period. Any promotional emails are suppressed immediately.
Opt into periodic pop-up notifications that show you how long you have been playing in your current session and how much you have wagered. These reality checks appear at intervals you set (every 30, 60, or 90 minutes) and prompt you to review whether you want to continue.
rajapg operates a strict minimum age policy: you must be 21 years of age or older to create an account, deposit funds, or place any wager on the Platform. This policy applies to all users regardless of location within Indonesia, including players from Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, and all other regions.
Age verification is performed as part of our mandatory KYC (Know Your Customer) process. Before your first withdrawal is processed, you are required to submit a copy of your Indonesian National ID (KTP), which confirms both your identity and your date of birth. Our compliance team manually reviews all submitted documents.
If we have reasonable grounds to suspect that a user is under 21, we will suspend the account immediately pending verification. Any winnings accrued by a player found to be underage will be forfeited, and the matter may be reported to the relevant authorities.
If you share a device with younger household members, we strongly recommend using your device's parental controls or a dedicated browser profile with password protection to prevent unauthorized access to rajapg. Please do not share your account credentials with anyone.
| Limit Type | Period | Default | Status |
|---|---|---|---|
| Deposit Limit | Daily | Rp 5.000.000 | Adjustable |
| Deposit Limit | Weekly | Rp 20.000.000 | Adjustable |
| Deposit Limit | Monthly | Rp 50.000.000 | Adjustable |
| Loss Limit | Daily | Not set | Optional |
| Session Time | Per login | Not set | Optional |
| Time-Out | 24h – 30 days | On request | Instant |
| Self-Exclusion | 6m – Permanent | On request | Instant |
Limit reductions take effect immediately. Limit increases require a 24-hour waiting period. Contact support to apply any limit.
Problem gambling can develop gradually and is not always obvious to the person experiencing it. Honest self-reflection is one of the most powerful tools available. Review the questions below — if you answer "yes" to two or more of them, we encourage you to take action immediately.
These questions are based on internationally recognized problem gambling screening frameworks adapted for the context of Indonesian players.
Have you ever spent more money gambling than you originally planned to?
Do you find yourself returning to gambling after losing money, hoping to recover your losses?
Have you ever neglected work, family, or personal responsibilities due to gambling?
Do you feel restless or irritable when you try to cut back on gambling?
Have you borrowed money or sold possessions to fund gambling?
Have you ever hidden or lied about your gambling activity to family or friends?
Do you gamble to escape stress, anxiety, or difficult emotions?
If you answered yes to two or more questions: please contact rajapg support to activate a time-out or self-exclusion immediately. You can also visit our FAQ for guidance on using our player protection tools.
Applying a self-exclusion or time-out on rajapg is straightforward and takes effect immediately. Follow the steps below or contact support directly to have it applied on your behalf.
Access your rajapg account using your registered email address and password. Ensure you are on the official site at rajapg.cam before entering your credentials.
From your account dashboard, open the Settings menu and select "Responsible Gaming." All player protection tools are grouped in this section.
Choose from deposit limits, loss limits, session time limits, a time-out (cool-off period), or full self-exclusion. Read the description for each option before confirming.
Enter the limit amount or the duration of your time-out or self-exclusion period. Review your selection carefully — restrictions take effect the moment you confirm and cannot be reversed during the active period.
You will receive an email confirmation to your registered address once the restriction is active. If you do not receive a confirmation within 15 minutes, contact our support team immediately to verify the status.
Prefer to speak to someone? Our 24/7 support team can apply any restriction on your behalf within minutes. Reach us via live chat on the homepage or email us at [email protected]. Indonesian-speaking agents are always available.
Responsible gaming is not a checkbox at rajapg — it is a foundational operating principle embedded into every part of the platform experience.
rajapg is built on the belief that online gaming — whether that is sports betting on BRI Liga 1 matches, live casino games, togel (Indonesia's traditional numbers lottery), or high-RTP slot titles — is a form of entertainment. Like any form of entertainment, it carries a cost: the money you wager. A responsible player sets aside a fixed entertainment budget, bets only what they can genuinely afford to lose, and treats any winnings as a bonus rather than an expected income stream.
When gambling begins to feel like a necessity rather than a leisure activity — when it is used to relieve stress, escape from problems, or recover financial losses — it has moved into territory that requires intervention. rajapg's responsible gaming tools exist precisely for these moments.
All rajapg customer support agents receive dedicated training in responsible gaming principles and problem gambling identification. Our team is trained to recognize behavioral patterns that may indicate a player is in distress — such as frequent deposits in rapid succession, aggressive loss-recovery betting, or contact messages expressing frustration or distress — and to respond with empathy and appropriate guidance.
When our team identifies a potential problem, they are empowered to proactively reach out to the player, provide information about available tools, and — in serious cases — temporarily suspend the account pending a responsible gaming review, even without a formal request from the player.
rajapg strictly prohibits the use of credit cards or any form of borrowed money for deposits. All deposits must come from funds you personally own. We do not offer credit lines, and we do not facilitate any third-party lending arrangement. Deposits via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja are all processed from the user's own linked accounts.
rajapg does not target promotional communications at players who have active responsible gaming restrictions, who are in a self-exclusion period, or who have exhibited patterns consistent with problem gambling. Bonus offers are designed as rewards for engaged, recreational play — not as mechanisms to encourage reckless spending. Players may opt out of all marketing communications at any time from their account settings.
We recognize that Indonesia's cultural calendar includes periods of spiritual reflection — Ramadhan, Idul Fitri, Idul Adha, Nyepi, and other observances. During these times, some players may choose to reduce or pause gambling activity for religious or cultural reasons. rajapg fully supports this, and our time-out and self-exclusion tools can be activated at any time for any reason, with no questions asked and no penalty applied.
All games on rajapg use certified Random Number Generator (RNG) technology. Game outcomes are independently audited to ensure fairness. The house edge is always disclosed transparently in the game information panel.
Any account found to belong to a person under 21 is closed immediately. All funds are returned (minus any bonuses), and the case is escalated to our compliance team. If you suspect a minor is using rajapg, report it to support immediately.
You can unsubscribe from all promotional emails and SMS notifications at any time. Players in an active time-out or self-exclusion are automatically removed from all marketing lists with immediate effect.
You are never alone. rajapg's support team is available around the clock, every day of the year — including during Indonesian public holidays — to assist with any responsible gaming concern.
Instant response via the live chat widget on the rajapg homepage. Available 24/7 in both English and Indonesian.
Send a detailed message to [email protected]. We respond to all responsible gaming requests within 2 hours (WIB).
For sensitive or complex responsible gaming concerns, you can request escalation to our dedicated player protection team via any support channel.
Our FAQ page covers common questions about responsible gaming tools, self-exclusion, and deposit limits in plain, easy-to-follow English.
We genuinely care about the wellbeing of every player on our platform. Our business is built on the trust of responsible, recreational players — not on exploiting those in distress. If you are struggling, reaching out is not a sign of weakness; it is the smartest move you can make. Our team will treat your situation with complete discretion and without judgment. Please do not hesitate to contact us.
Responsible gaming works best when players are fully informed. Review our Terms & Conditions, Privacy Policy, and FAQ to understand your rights, our obligations, and how the Platform works.